Turpial Travel C.A. and its related parties are committed to protecting your privacy. Turpial Travel C.A. will obtain consent by you through written permission via mail, email or fax; verbal permission with a dated notation in your customer file along with the initials staff that recorded the information; and/or third party consent (i.e. from your travel agent).

Turpial Travel C.A. will:

Security:

All personal information is stored in secure server that is limited to authorized Turpial Travel C.A. employees. Our employees are kept well informed about our policies and procedures. Unauthorized access and/or disclosure of client information are strictly prohibited. All of our employees are expected to maintain the confidentiality of customer information at all times. Passwords, encryption devices and firewalls protect these databases. Please note that no data transmission over the Internet can be 100% secure. We cannot ensure the security of information you transmit to us over the Internet.

Third Party Partners and Suppliers:

Turpial Travel C.A. will share your information with the outside partners/suppliers (such as guides, travel companies, hotel companies, equipment suppliers, and credit card processing entities etc, who perform services on our behalf. In order to facilitate your booking and in order to provide you with service(s) you have requested, certain information must be provided to these partners/suppliers.
Please be assured that Turpial Travel C.A. and its contracted partners/suppliers will never sell, lease, or trade information about you or your travel information to other parties in the ordinary course of conducting its business. However, if all of the assets of Turpial Travel C.A. were to be sold, your personal information would be among those assets such as your Name, Address and e-mail.

Website policies:

We use a technology called 'cookies' - a small text file containing a unique identification number that a website sends to your computers web browser – for your benefit. Cookies may be used to help speed up the booking process so that you are not required to re-enter the same information each time you log on our site.

We may use cookies to measure website usage such as entry and exit points of visitors, how many people visit a certain section or page and details of searches performed and related information. If you are making a purchase we may also use cookies to keep track of the transaction from one page to the next. We do not store any personal information in the cookie, or use it for any other purpose. We only use it to collect information from every visitor in order to continually improve our site and ensure its relevance to our viewers
In addition, this site contains links to other web sites. Please be aware that when you click on one of these links, you are entering another site. We are not responsible for information viewed on their websites. We encourage you to read the privacy statements of these linked sites.

Whom to contact:

By using our product and services and by visiting our website you consent to the collection, use, retention and disclosure of your personal information as set out in this Privacy Policy. You may withdraw your consent with respect to any or all uses or disclosures of your personal information at any time (subject to legal or contractual restrictions) by sending written instructions (an Opt Out Notice) to Mario Castillo at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
When you provide us with an Opt Out Notice your information will be segregated and not disclosed or used in any manner about which you have objected. However, the personal information we collected will be retained by us in accordance with our usual retention practices and procedures. You may at any time review such information as further set out below.

We will respond to your written request within 30 days of your requests receipt. If we respond favourably to your request, we will give you access to your file. If for any reason, we cannot grant your request for this information, we will provide you with written reason(s).